Most rebels do a great job at bringing passion and enthusiasm when talking about their ideas, which is essential for getting people’s attention. In addition to this positive energy, there are a handful of communications fundamentals to master so that people understand your idea, consider its merits, and lend their support.
Show what’s at stake
To get people’s attention, frame your idea in terms of what people care about. Show how the idea relates to what they want.
If there’s nothing at stake, if there are no emotionally compelling risks or rewards for acting on your idea, people will probably ignore it. A common mistake we’ve seen is that people launch into the details of how their new idea will work before doing the much more important work of communicating why it matters so much.
So step one is jolting people awake to understand why your idea matters so much to what’s important to them. The more relevant your idea is to what everyone wants to achieve, the more likely people will consider it. The more your idea rescues people from a fear or frustration that is getting more acute every day, the more they will consider it. Similarly, the more widely and/or deeply felt the issue or topic, the more likely people will consider it.
Paint a picture of what could be
Emotions get people to consider an idea and influence decisions. Paint a picture of how your idea creates a better situation. Expose the gap between how things work today and how they could work. Make the status quo unappealing.
Paint a picture of how much better things will be with your ideas in place. You want to make the status quo unappealing and the alternative a much better option, so much better that it will be worth the work to get there. Walk people through how things will work differently with your new approach. Help them feel this new way of doing things, evoking a positive emotional response. Remember: people make decisions based on emotions, either the desire to flee from pain or to seek relief and rewards.
Show that the idea can work
Highlight what it will take to be successful and where the greatest risks lie. Show the milestones that will need to be achieved. This demonstrates that you’ve done your homework and thought through the risks, uncertainties, and practicalities. People support ideas (and people) that they think will be successful.
Show the gap between the ideal and where things are today, and briefly highlight the milestones for closing the gap and getting to the ideal. Avoid communicating all the details. You don’t want or need to drill down into specific details in a meeting where you’re trying to get buy in and support. We’ve seen too many great concepts die an early death because the blizzard of “how it will work” details buried big idea.
You do, however, need to have done your research so that the milestones you present are realistic, doable, and make sense based on how things get done where you work. This makes people comfortable. It helps them see that while anything new is fraught with uncertainty, you have been thinking about the risks and have thought about ways to minimize them.
Mobilize people to support the idea. If 10% of the people in an organization believe in an idea, it is highly likely it will be adopted.
Before doing any formal presentations, talk with people you like and trust at work about the “what’s at stake” and “what could be.”
Communicating a new idea is about developing relationships, learning from others, asking for their help in making the idea better, and enlisting their support to be able to make the idea happen. A mistake rebels make is thinking that the way to get an idea approved is to present it to the management team, which will either say yes or no.
The way to bring an idea to life is helping people see the value in the idea for them, and asking them to help be part of the effort. Socialize your idea with many people, and work hard to get those one or two first followers who will also take ownership of the idea and start to talk about it. The first followers provide credibility to you and the idea and often can be more influential than anyone in positional authority.
Once the first followers get behind the idea, work together to influence 10 percent of the people in your organization.
Why 10 percent? Scientists at Rensselaer Polytechnic Institute have found that when 10 percent of the people in a group believe in an idea, the majority of the people will adopt their belief
“When the number of committed opinion holders is below 10 percent, there is no visible progress in the spread of ideas. It would literally take the amount of time comparable to the age of the universe for this size group to reach the majority,” says Boleslaw Szymanski, the Claire and Roland Schmitt Distinguished Professor at Rensselaer. “Once that number grows above 10 percent, the idea spreads like flame.”
If there are 200 people in your organization, that means you need to get 20 people behind your idea, willing to stand up to the powers that be to say, “We should do this.” With just 20 people supporting an idea, it is likely to be adopted. That’s not so daunting, is it?
Even if there are 1,000 people in your department or community, 10 percent support means 100 people. Not all 1,000: you need just 100 to get leadership’s attention, interest others in considering an alternative new way, and get funding for an experiment.
So create a tribe or community, not just a PowerPoint presentation. Being a rebel is not about being a hero or lone wolf; it’s about creating better ways to work with and for our co-workers. The energy, ideas and support from a collaborative group are much more
Be positive and succinct
Show enthusiasm, but don’t get so carried away talking that you fail to listen for others’ thoughts and good ideas. How we communicate is as important as what we communicate.
When you embark on your effort to change THAT WHICH REFUSES TO BUDGE, act as if success is just around the corner. Be cheerful! Be emotional! Show some enthusiasm. There's nothing less appealing than a dour reformer.
On the other hand, don’t let your enthusiasm turn you into a boor. We’ve all probably sat through presentations where the person drones on and on. There are flow charts, project timelines, quotes, charts so detailed that you can hardly read them, and a running commentary that never stops for ideas or questions. Don’t be that person.
And if people don't like what you have to say?
If you’ve communicated clearly about how to solve a relevant problem and people don’t like your ideas, it’s wise to pause and assess whether the issue is important enough to keep going, despite the lukewarm reception.
If the answer is, “Yes, this change effort can make a big difference,” or “The organization is at risk if it doesn’t move in this area,” it’s time to learn one of the most important rebel lessons of all: how to navigate controversy and conflict.
What else, rebel friends, have you found to be helpful in communicating new ideas inside your organization?