I’ve been participating the last few months in a new web platform–wiselike–where people can ask questions of practitioners in other domains. I’ve been answering Rebels at Work questions and I thought I’d post some of the answers here, unedited.
What is the best way to get an idea across to top management in a big company without antagonizing your immediate boss or those who will be affected by it?
Well, I don’t recommend going over your boss’s head. It may work once in a while, but the odds are against you.
The best way to get an idea across in that situation is to demonstrate it. Is their part of your idea that you can start under your own power so that people could see how it works?
Another important step is to get others to support and in fact change your idea. People will support an idea that they have contributed to. Your idea needs to grow and develop, and it will do so when you share it with others. You need to remember that it’s about improvement not necessarily about your sacred idea and certainly should never be about your ego?
Nope, not every employee can be a rebel at work, but it would be good if every employee felt that they could express their ideas at work, within reason, without fearing penalty. Of course, just because you have an idea doesn’t mean it’s good. But too many organizations have a top-down mentality and don’t really want employees to do anything other than execute the plan. This is why so many American workers don’t feel engaged at work. In fact, something like 50% of managers report not feeling engaged.
Even though I was a manager for several decades, I actually think that the traditional practice of leadership is broken. I never liked to think of myself as the leader who “called the shots.” I much preferred to facilitate conditions that would lead everyone to provide the mission their discretionary energy. A leader can never make people give their discretionary energy; it is only ever volunteered.
Geez. This is a tough one. Presumably the President is setting the culture of the organization and it is always tough to change a culture top-down. Couple of things I would suggest.
Is there a small thing that you can do under your own authority that moves you along the path you think is better? Seth Godin has a nice video about this http://www.managementexchange.com/video/seth-godin-how-do-you-change-system-when-you-dont-have-power
He notes that in organizations where you don’t have the power you have to get people to copy good ideas.
Given that he suggested people go to HR, I would see if there is a good person you could talk to in HR not about whatever your issue is but how can to turn this “go to HR” into a process, option that could actually have impact. For example, does HR report to the management team the issues they hear from employees. I bet they don’t. But that could really help. The problem with going to HR is that they will treat each complaint as an individual performance problem rather than as a symptom of an issue in the organization. You want the latter and not the former.
It’s important to have a team composed of diverse individuals. This isn’t easy to do in the short term. So one way to encourage different thinking in the team, or at least implant it, is to invite guests to your team meetings. For example, someone from another office that you have to collaborate with. So they can share what will likely be their different perspective. When you do brainstorm, don’t jump into group thinking right away. Give people a few minutes by themselves to come up with ideas/answers. Research shows that this helps generate better ideas. Otherwise the whole group follows lemming-like the first few ideas generated. If there are many people, have several tables work individually on their suggestions, and then have each table report one idea at a time. This forces people to come up with a different idea from the table that went before them.
The manager or leader of a discussion has to say things and ask questions that invite different ideas and disagreement. What am I missing? What are we getting wrong? What is the opposite of this point?
Have a process for deciding which ideas to pursue. For example you could brainstorm a whole bunch of ideas and then bucket them by safe ideas and dangerous ideas And then commit to pursuing one idea from each bucket.